Refund & Cancellation Policy

1. Interpretation & definitions

This Refund & Cancellation Policy explains how purchases are cancelled and refunded on ViralAi at viralai.in (the “Service”), operated by NAVA TECHNOLOGY PTE. LTD.(the “Company”, “we”, “us”), a company incorporated in Singapore with its registered office at 400 Orchard Road, #11-08 Orchard Towers, Singapore (238875).

• Credits — the prepaid units you buy and spend to generate videos and images on the Service.
• Order — a request you place to purchase Credits through the Service.
• You — the individual or entity that holds an account and buys Credits.

2. Nature of the Service

ViralAi is a digital service. We do not sell or ship physical goods. When you place an Order, Credits are delivered instantly to your account and can be spent immediately on AI generations. Because Credits are a digital product that is consumed on use, they are generally non-refundable once added to your account, except as set out below.

3. Your cancellation rights

• You may request cancellation of an Order within 7 days of purchase, provided the purchased Credits remain fully unused. Once any portion of a Credit pack has been spent on a generation, that pack is no longer eligible for cancellation.
• To cancel, email billing@viralai.in from your registered email address with your order details.
• Approved refunds are returned to your original payment method within 5–14 business days, with no cancellation fee charged by us. Your bank or card issuer may take additional time to post the credit.

4. Automatic credit reversals

If a generation fails for reasons on our side — a model error or infrastructure failure — the Credits spent on that generation are reversed to your account automatically. This is the standard remedy for failed generations and does not require you to contact us.

5. Conditions & non-refundable items

The following are not eligible for refund:

• Credits that have been spent, in whole or in part, on a generation.
• Promotional, bonus, or complimentary Credits, and Credits granted under a referral or discount offer.
• Orders where the account has been suspended or terminated for breach of our Terms & Conditions.
• Requests made more than 7 days after the date of purchase.

6. Duplicate or erroneous charges

If you were charged more than once for the same Order, or believe you were charged in error, email billing@viralai.in within 7 days of the charge. After verifying the transaction with our payment processor, we will refund the duplicate or erroneous amount in full to your original payment method.

7. Payment processing

Payments and refunds are processed by our payment gateway, Cashfree Payments. All refunds are issued to the original payment method used for the Order; we are unable to refund to a different card, account, or instrument. Refund timelines after we initiate a refund are subject to the processing times of Cashfree and your bank or card issuer.

8. Contact us

For any refund or cancellation request, write to billing@viralai.in. For other questions about this policy, contact legal@viralai.in.

NAVA TECHNOLOGY PTE. LTD.
400 Orchard Road, #11-08 Orchard Towers, Singapore (238875)